Core parts warranty Policy

NO Component Name Acceptable questions Unacceptable questions Warranty Duration Remarks
01 Lead-acid batteries Leakane and
battery voltage at least 60%		 Evtornal damane caused
by user negligence		 1Year Replace
02 Lithium batteries Loakano and
battery voltage at least 60%		 Evtornal damane caused
by user negligence		 2Years Replace
03 Electric machine Hall sensor burned.
cable damaned
missing magnetism		 Flooded enaine,
cable breakage, shaft hole wear		 always 2-year warranty, more than
2 years, you must pay for
the replacement.
04 Controller, charger The controller is not
working and the
exhaust fan is very noisy.		 Flooded engine,
cable fracture, surface
damage/crack		 1Year Replace

OFERO CORE COMPONENTS PROVIDE A WARRANTY POLICY THAT IS MUCH
HIGHER THAN INDUSTRY STANDARDS.

Other parts warranty policy

NO Component Name Acceptable questions Unacceptable questions Warranty Duration Remarks
01 Frame Broken welding, drop
welding, less welding, no welding 		Damaged by
overload		 5 Years Replace
02 Flat Fork Broken welding,drop
welding, less welding, no welding 		Damaged by overload 5 Years Replace
03 Front and rear brakes Not functioning properly Rusty, worn/damaged canvas 1 Year Replace
04 Front Fork Hydraulic fork Broken, Leaked Rusty, damaged due to overload 2 Years Replace
Ordinary fork Leaked Rusty, damaged
due to overload 		1 Year Replace
05 Flat fork, side bracket, handlebar It's broken, it's soldered. Rusty, damaged by overload 1 Year Replace
06 Shock absorber Broken welding, desolding,
abnormal sound of shock
absorber, leakage of shock absorber 		Rusty, damaged by overload 1 Year Replace
07 Front and rear wheels, rims Fracture, welding seam
loosening, deformation 		Overload damage, external
impact deformation 		1 Year Replace
08 Saddle, pedal, chain, tube saddle It's broken,it's soldered user damage 6 Months Replace
09 Speedometer, handle, power lock, converter Not functioning
properly 		Water inlet,cable break, outer
surface damage/break, fuse break 		3 Months Replace
10 Speaker, reflector Not functioning properly broken 2 Months Replace
11 Outer and inner tube lump, cracks, hole,
seamless scratch 		The tire groove was used up,
and the tire burst due to impact. 		2 Months Replace

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